Refund policy
At Jolie Collective, we want you to love your purchase! If something isn't quite right, we're here to help.
Return Eligibility
We gladly accept returns requested within 10 days of the delivery date.
To be eligible for a return, items must:
- Be unworn and unwashed
- Have all original tags attached
- Be free of stains, odors, makeup, pet hair, or damage
- Be returned in their original condition
Items that do not meet these requirements may be denied.
Store Credit
Approved returns will receive store credit for the purchase price of the returned item.
Store credit will be issued after your return has been received and inspected.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Sale or clearance items
- Gift cards
- Accessories and jewelry
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery at info@joliecollective.com with your order number and photos of the item. We'll make it right as quickly as possible.
How to Start a Return
Returns can be started through our online return portal.
Once your request is approved, you'll receive instructions for returning your item.
Questions?
If you have any questions regarding your order or return, please contact us at: