Shipping policy
Jolie Collective is committed to getting your order to you quickly and successfully. Please read the following for our shipping policy:
Tracking Information:
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Please allow 1-3 days for your tracking information to update.
Shipping Delays and Lost/Damaged Packages:
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Jolie Collective is NOT responsible for delays with UPS or USPS shipping, and will not refund shipping fees if the carrier does not meet their guaranteed delivery date.
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Jolie Collective is NOT responsible for lost or damaged items, or packages marked as delivered.
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If you receive a damaged package or your package is lost, you must file a claim directly with the carrier (UPS or USPS).
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Once we drop off your order at UPS or USPS, it is out of our control. Please contact the carrier for any issues.
Incorrect Address Disclaimer:
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It is the buyer’s responsibility to enter the correct shipping address (including apartment or unit number if applicable).
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We are not responsible if a package is returned to us due to an incorrect or undeliverable address.
Questions
For any shipping questions, please contact us at: